Policies

Woodlands Memorial – Website Terms and Conditions

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Thank you for visiting https://www.woodlandsmemorial.sg (“the Website”). The following contain important information, rules and conditions pertaining to the use of the website and how private information might be handled. Please read them carefully. As the following documents may be changed from time to time by Woodlands Memorial Pte Ltd (“Woodlands Memorial”), please check them regularly.

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General Terms of Use

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Use of Website will be governed by these Terms of Use (“TOU”). By visiting, accessing, and using this Website, you will be deemed to have accepted the TOU and to be legally bound by the TOU. If you do not agree to the TOU, please do not visit, access, and/or use this Website.

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The TOU may be changed from time to time at the sole discretion of Woodlands Memorial, and your continued use of the Website shall constitute acceptance of the TOU as may be revised from time to time. As such, please regularly check the TOU.

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The use of specific parts of the Website and/or specific services found in the Website may be subject to further specific terms and conditions.

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Ownership of Website and materials on Website

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This website is owned and maintained by Woodlands Memorial. All materials on this Website (including information, images, videos, and text) (the “Materials”) are subject to copyright, trade mark, and other forms of intellectual property rights, and belong to either Woodlands Memorial or their respective intellectual property right owners.

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You may only use the Materials, to the extent that the Materials are necessary for accessing the Website and the services provided on the Website by Woodlands Memorial.

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You must first obtain the written permission of Woodlands Memorial before you:

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1. Reproduce, republish, post, transmit, or otherwise distribute the Materials in any way.

2. Modify or use the Materials for any purpose other than accessing this Website and the services provided on the Website by Woodlands Memorial.

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The reproduction, republishing, posting, transmission, distribution, modification, or unauthorized use of the Materials will be a violation of the owner of the copyright and/or other intellectual property rights. You may face civil and/or criminal liability for such a violation.

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Access to the Website and Content of the Website

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This Website may occasionally be taken offline as and when deemed necessary by Woodlands Memorial (including, but not limited to, for the purposes of website maintenance). Woodlands Memorial may also at any time also deny or restrict access to this Website, without the need to provide any notice or reasons whatsoever for the denial or restriction.

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Woodlands Memorial does not make any warranty that the Website shall always be accessible to you, or that your access will be error-free, uninterrupted, or that the Website and any files or other data downloaded from the Website will be free of all viruses and other harmful software.

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The Materials provided on this Website are provided on an “as is” basis, and Woodlands Memorial does not, to the full extent permitted by law, make any warranty (express or implied) that the Materials are accurate, timely, merchantable, and/or fit for any particular purpose.  Woodlands Memorial may change any or all of the Materials without any notice.

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Woodlands Memorial will not be responsible for any damage that you may suffer as a result of the use of this Website and the Materials, including any inability to access the Website, any reliance on the accuracy of the Materials, and any viruses or harmful software acquired as a result of accessing the Website and the Materials.

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Permitted use of this Website

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You may use this Website solely for viewing and accessing the services provided by Woodlands Memorial on the Website. Any other unauthorized use may be denied or restricted by Woodlands Memorial; this shall include but not limited to:

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1. The use of any computer program, algorithm or methodology (whether automated or manual), to access, copy, compile information, monitor any part of this Website, or to bypass the security measures of the Website.

2. The transmission via or through the Website of any information, data, text, images, files, links, or software other than those in connection with the authorized use of this website and/or where required pursuant to a specific request from Woodlands Memorial.

3. The introduction to the Website of any virus, malicious programs, and/or harmful code (howsoever named).

4. The impersonation via this Website of any person, including other registered users or an employee of Woodlands Memorial.

5. The violation of any personal or propriety right.

6. Acts of misrepresentation and/or fraud

 

Woodlands Memorial shall have the right at all times to delete or edit all material which it deems to come under one of the matters set out above, or that which is otherwise in appropriate.

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Communication with Woodlands Memorial

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If you have any queries or complaints, please email woodlands@memorials.sg.

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Alternatively, you can write to Woodland Memorial Pte Ltd at 7 Woodland Industrial Park E8 #02-01 Singapore 758969.

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When communicating with Woodlands Memorial, you shall not post, transmit, or otherwise send:

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1. Libellous, obscene, abusive, or otherwise unlawful content;

2. Advertisements;

3. Personal and/or confidential information which you are not authorized to post, transmit or otherwise send;

4. Spam;

5. Material which infringes Intellectual Property Rights; and

6. Information and/or material of a similar nature to the above.

 

Third-Party hyperlinks on this Website

 

This Website may contain hyperlinks to third party websites that are not owned by Woodlands Memorial. These hyperlinks are provided purely as a matter of convenience, and unless specifically stated otherwise, Woodlands Memorial is not affiliated with and does not endorse these third-party websites. Woodlands Memorial is not responsible for any damage you may suffer as a result of accessing these third-party websites, or using or relying on any content, products or services of these third-party websites. You are responsible for familiarizing yourself with the terms and conditions of use of these third-party websites.

 

Links to this Website

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You may provide a hyperlink to this Website on other websites. Unless otherwise agreed to between you and Woodlands Memorial, such hyperlinks do not amount to any form of association with, endorsement of, or affiliation to such other websites on the part of Woodlands Memorial. Unless otherwise agreed to, you shall not provide hyperlinks to this Website in a manner that suggests (whether expressly or implied) that Woodlands Memorial is associated to, endorses, or is affiliated to the other website.

Woodlands Memorial reserves the full discretion to disable and or block (as may be necessary) any links to the Website. You shall not send email invitations to visit the Website to persons whom you do not know, or who are unlikely to recognize you.

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DATA PROTECTION POLICY

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This Data Protection Policy (“Policy”) sets out the basis which Duo Land Pte Ltd and Woodlands Memorial Pte Ltd (“we”, “us”, or “our”) may collect, use or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

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PERSONAL DATA

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1. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified:

(a) from that data;

(b) from that data and other information to which we have or are likely to have access.

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2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

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3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

 

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

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4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

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5. We may collect and use your personal data for any or all of the following purposes:

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(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (d) managing your relationship with us; (e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

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6. We may disclose your personal data:

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(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

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7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

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WITHDRAWING YOUR CONSENT

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8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

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9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

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10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

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11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

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ACCESS TO AND CORRECTION OF PERSONAL DATA

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12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

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13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

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14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

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PROTECTION OF PERSONAL DATA

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15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

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16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

ACCURACY OF PERSONAL DATA

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17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

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RETENTION OF PERSONAL DATA

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18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

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19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

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TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

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20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

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DATA PROTECTION OFFICER

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21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

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Data Protection Officer:

Lynn Tay

Email: people@woodlandsmemorial.sg

Phone: 9336 1284

 

EFFECT OF NOTICE AND CHANGES TO NOTICE

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22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

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23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

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Effective date: 1st July 2023

Last updated: 19th September 2023

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You agree that Duo Land Pte Ltd and Woodlands Memorial Pte Ltd may collect and use your personal data, which you have provided in this form, for providing marketing material that you have agreed to receive, in accordance with the Personal Data Protection Act 2012 and our data protection policy.

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Please visit our website at https://www.woodlandsmemorial.sg/policies for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection or use of your personal data.